Your servers matter, so our support team is fast, helpful and easy to reach. Whether you need an OS reinstall, a custom ISO mounted or help with a network issue, we're here to keep things running smoothly.
1. Open a support ticket (recommended)
For technical issues, server management, billing questions or anything that needs us to look at your account, a ticket is the fastest and most secure option. Tickets can be submitted 24/7.
Open a ticket and choose the right department:
- Support Desk: Technical issues, server management and account questions.
- Abuse Desk: Report misuse, spam or security incidents.
- Presale Desk: Questions about plans and pricing before you buy.
2. Email
- General support: [email protected]
- Legal: [email protected]
- Abuse and security: [email protected]
Support hours
Billing and general tickets are answered around the clock. Our technical team works these hours (UTC), with typical replies within 15 to 30 minutes:
- Monday to Saturday: 08:00 to 00:00 UTC
- Sunday: 10:00 to 22:00 UTC
Technical tickets submitted outside these hours are answered as soon as the team is back online.
Get a faster resolution
Including these details in your first message helps us solve the problem in one reply:
- Service ID or server name: Tell us exactly which server is affected.
- Exact error message or a screenshot: Especially for SSH connection problems.
- Time window: When the issue happened, in UTC.
Lost your password? For security, we don't have access to your server passwords. You can reset it yourself in seconds; see Reset Your Server Password in this knowledgebase.
