Reverse DNS (rDNS), or a PTR record, maps an IP address back to a hostname, so your server's IP shows a recognizable name in logs, network tools and traceroutes.
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Before you start: The forward DNS record (A or AAAA) for your hostname must already point to your server's IP address. Otherwise the PTR record can't be saved.
How to set a custom PTR record
- Update forward DNS: At your domain registrar or DNS provider (for example Cloudflare), create an A record (IPv4) or AAAA record (IPv6) pointing your hostname, such as
server.yourdomain.com, to your server's IP address. Wait a few minutes for it to propagate. - Open your server: Log in to the client area, go to Services > My Services and click your server.
- Open network settings: Scroll down and click the Network tab.
- Configure rDNS: Scroll to the Reverse DNS (PTR Records) section.
- Save: Enter the hostname you created the A record for and click save. Your rDNS propagates within minutes.